UI/UX Designer (Remote Position)

Job Summary We’re scaling a multi-product portfolio and need a single point of ownership for user experience and digital accessibility. This role will unify the design across all products, establish a robust accessibility program, and ensure our applications meet customers’ WCAG expectations (AA level), ADA obligations, and Section 508 requirements. Key Responsibilities Product & Design Leadership Own end-to-end UI/UX strategy across five products—set standards, prioritize initiatives, and ensure cohesive experiences across web and mobile. Define and drive a portfolio-level design vision, OKRs, and roadmaps in partnership with Product, Engineering, and Customer Success. Build and maintain a cross-product Design System (foundations, components, patterns, content guidelines) with versioning and contribution workflows. Accessibility Program (WCAG/ADA/Section 508) Establish and lead our accessibility program: policies, standards, testing, issue tracking, and remediation SLAs. Ensure conformance with WCAG (plus applicable Section 508 and ADA Title II/III obligations); set measurable targets and report progress. Operationalize accessibility testing across the SDLC (design reviews, code checks, automated audits, assistive tech user testing). Author and maintain Accessibility Conformance Reports (ACR/VPAT) for each product/version; collaborate with Sales/Legal on RFPs and customer due-diligence. Coach designers and engineers on inclusive design, semantic HTML/ARIA, color/contrast, focus management, keyboard support, captions/transcripts, error handling, and documentation. Research & Insights Plan and conduct user research across diverse user groups; translate findings into clear product decisions. Define success metrics (task success, usability scores, accessibility issue density/severity), and instrument analytics to monitor UX outcomes. Collaboration & Enablement Partner with Engineering to prioritize accessibility fixes and prevent regressions via CI/CD gates and definition-of-done. Work with Customer Success to address accessibility inquiries, reproduce findings, and communicate remediation timelines. Represent UX & Accessibility in leadership and customer meetings; create executive-ready materials that articulate trade-offs and ROI. Qualifications Must-haves 3+ years in UI/UX for complex B2B SaaS or multi-product platforms; 3+ years leading design or accessibility initiatives. Expert knowledge of WCAG, ADA digital accessibility, ARIA authoring practices, and assistive technologies (NVDA, JAWS, VoiceOver, TalkBack). Hands-on experience writing ACR/VPAT documentation and partnering with customers on accessibility reviews. Mastery of Figma, or equivalent (components, tokens, libraries), prototyping, and developer handoff; familiarity with design tokens and front-end semantics (HTML/CSS/ARIA). Proven ability to build and govern a Design System used across multiple products and teams. Portfolio demonstrating measurable UX improvements and accessibility outcomes. Nice-to-haves Certifications (e.g., IAAP CPACC/WAS, NN/g UX Certification). Experience implementing automated accessibility tooling (axe, Lighthouse, Pa11y), unit/e2e checks, and CI integration. Familiarity with frameworks and patterns used in enterprise web apps (React/Angular/Vue) and mobile platforms. Success Metrics Reduction in accessibility issue backlog and time-to-remediation. % of new features passing WCAG AA checks at design and code review. Timely, accurate VPAT/ACR delivery per release. Design System adoption and contribution rate across teams. Usability improvements (e.g., SUS, task success, support ticket deflection). Tools you’ll use Figma, FigJam, Jira/DevOps, accessibility testing tools (axe, Lighthouse), screen readers (NVDA/JAWS/VoiceOver), contrast analyzers, analytics (e.g., Pendo/Gainsight or equivalent), and research platforms. Working model Remote; occasional travel for user research, team workshops, and customer meetings. EOE/M/F/Disabled/Vet This company is an affirmative action/equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.