Product Designer

📄Description

• •Own the design of how merchants manage customer orders, transactions, payments, and integrations in the back office, both the experiences that exist today and the new ones we build next.
• •Lead discovery with store owners and managers through interviews, usability testing, and in-store visits when possible, and turn what you learn into clear design decisions.
• •Make complex information easy to understand and act on, from payouts and fees to sales reports and transaction histories.
• •Design clear experiences for connecting and managing partner integrations, so merchants trust how their tools work together.
• •Design responsive experiences that work well on mobile and tablet, so merchants can check their business away from a desktop.
• •Partner closely with product managers to define requirements and challenge assumptions. Be the voice that asks "Did we solve the right problem?" before we ask "Did we build it right?"
• •Collaborate with engineers to bring designs to life faithfully, stay curious about frontend capabilities, and help drive our evolving AI-assisted design and build loop.
• •Contribute to and help evolve our design system, establishing patterns for data-heavy views like tables, filters, and detail pages.
• •Collaborate with other designers across back office and in-store experiences so Scotch feels like one product.
• •Participate in the full product lifecycle, including roadmap conversations and post-launch iteration.
• •Bring a point of view, not just execution.
• •4+ years of product/UX design experience in a startup or fast-moving environment.
• •Portfolio demonstrating end-to-end work, including research, problem framing, and shipped product.
• •Experience designing data-heavy web products, such as dashboards, reports, or transaction views, that stay clear as complexity grows.
• •Experience designing responsive experiences that work across desktop, tablet, and mobile.
• •Strong visual and interaction design skills. You sweat the details that matter for users and know when to push and when to ship.
• •A skilled researcher who can plan discovery, synthesize findings quickly, and turn ambiguous problems into clear design direction.
• •Experience partnering closely with PMs and pushing back constructively. You help define the problem, not just solve it.
• •You think in systems, not screens, and care about patterns, consistency, and how designs scale.
• •Comfortable working alongside engineers in a fast-moving R&D environment and understanding implementation constraints.
• •Proficient with Figma and Claude, and able to prototype quickly to test assumptions and communicate behavior
• •Experience designing complex B2B or operational workflows (retail, logistics, or similar).
• •Experience designing integrations, settings, or configuration flows that connect with third-party tools.
• •Familiarity with design systems—building them, maintaining them, and getting others to use them.
• •You actively use AI tools in your own workflow and are excited to design AI-assisted experiences that feel human and intentional.
• •Some exposure to frontend development or a strong mental model of how the design-to-build handoff works.
• •Compensation: The anticipated base salary range for this position is $150,000-$160,000. Individual offers are based on a variety of factors, including experience, skills, qualifications, and internal equity.
• •Competitive equity package
• •Comprehensive medical, dental, and vision coverage
• •Unlimited flexible PTO
• •[Travel expenses fully covered]
• •A real product with real users: your design decisions affect store managers navigating live operational complexity every day.
• •True design ownership: you’ll shape the product, not just execute on specs.
• •A tight-knit engineering and product team that takes design seriously