AI Creative Designer, Email

About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasnt previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Dominos, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If youre energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, wed love to meet you.

The Role Most AI-generated emails still look like AI-generated emails. Off-brand color, clunky layouts, the same five templates on a loop. Brands that care about their identity have stayed on the sidelines because the output hasnt met their bar.

Were changing that. Hightouchs Agentic Marketing Platform is the system enterprise marketers are using to plan, generate, and ship lifecycle campaigns with their data, their guidelines, and their voice. Our customers include Dominos, Chime, Spotify, Ramp, Whoop, and Grammarly. They are not going to settle for slop, and neither are we.

Were hiring an AI Creative Designer to be the human who proves whats possible. Youll collaborate alongside our Solutions Engineering team on enterprise customer calls, translate brand guidelines into agentic workflows that actually produce on-brand email and lifecycle creative, and ship the work that makes the case. You will be the most influential creative voice in the room, both for our customers and for our product.

You will define how the most recognizable brands in the world build email with AI, and you will watch the work you direct ship to millions of inboxes.

What You’ll Do Lead creative on enterprise engagements. Partner directly with our customers lifecycle and marketing teams to accelerate the adoption of our Agentic Marketing Platform through on-brand email systems that deliver immediate impact. Understand each brands identity, engagement goals, and constraints. Build the agentic workflows, prompts, reference libraries, and guardrails that produce work the brand is proud to send. Set the creative bar. When a customer asks "can your platform make an email that looks like this," youre the person who makes it look like that. Youll produce the creative work that turns curiosity into conviction and proves whats possible. Drive performance, not just aesthetics. Partner with customers on A/B tests, iterate on creative based on results, and build the playbook for what drives opens, clicks, and conversions, and reliably lands in the inbox, when AI is in the loop. Shape the product. As the creative voice closest to product and engineering, youll spot friction, refine workflows, and help shape model behavior to directly influence what we build next! Define the playbook. Document patterns that work, share them with the team, and build the body of knowledge that lets us scale taste across every customer we onboard. What You Bring A portfolio that does the talking. Real lifecycle programs, real email campaigns, real product launches. Ideally with AI integrated into the workflow, but the bar is craft. If your work is exceptional, we want to see it. (Applications without a portfolio link will not be reviewed.) Deep email design experience. Youve designed hundreds of emails across lifecycle programs (onboarding, nurture, retention, win-back) and you have sharp opinions about layout, hierarchy, and what renders well across clients and devices. Comfortable getting into the code and build of an email is a plus. Deep AI fluency. You dont need us to teach you whats new. Youre already testing the latest image and generative models the week they drop, youre stringing them together in node based UIs, you have strong opinions about which ones get which jobs, and you know how to push them past their defaults to hit a specific look. Enterprise client instincts. Youve worked directly with sophisticated marketing teams, in-house, agency, or consultancy, and you know how to navigate brand reviews, legal, and the politics of getting work approved. Lifecycle marketing literacy. You understand the difference between an email that wins a design award and one that hits an engagement or revenue target, and you can hold both standards at once. Taste. This is the hardest one to write a bullet for, so well just say it: you have it, your portfolio shows it, and you can articulate why something works. Why Hightouch? Youll be the creative center of gravity for a product thats actively defining a category. The brands youll work with are the ones you already follow. The team youll join, Product, Engineering, Solutions, Design, ships fast and treats craft as a non-negotiable. And the work you do will compound: every workflow you build, every customer you ship for, makes the next one easier.

If youve been waiting for the moment to bet on AI in lifecycle marketing before its obvious, this is it.

Compensation $140,000-$180,000 USD per year, location-independent. Top of band is reserved for candidates with proven enterprise creative leadership and a portfolio that sets the bar. We also offer meaningful equity in the form of ISO options, with early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, well verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

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